# Gladly

This Integration requires Fides Cloud or Fides Enterprise. For more information, [talk to our solutions team. (opens in a new tab)](/content/speak-with-us?utm_source=docs-site/index.html)

Gladly is an AI-powered Customer Service platform that allows for quick and customized connections with your customers, managing different conversations from their dashboard.

## Prerequisites [Permalink for this section](/content/docs/integrations/saas-integrations/gladly#prerequisites/index.html)

In order to integrate with Gladly, a Gladly Administrator would need to set up an **API User** through the Settings page. Their documentation goes on more details on how to set up the user correctly [here (opens in a new tab)](https://developer.gladly.com/rest/#section/Getting-Started). After setting up an API User, the user would be able to generate **API tokens** for their correct usage.

Once you have an API User configured, you'll need to collect the following information:

| Name | Description |
| :-- | :-- |
| **Domain*** | The Gladly domain corresponding to your organization. Usually uses the following format: `https://{organization}.gladly.com` |
| **Account Email*** | The Email of the API User Account assigned in Gladly. More information on how setting an API User can be found [here (opens in a new tab)](https://developer.gladly.com/rest/#section/Getting-Started/Permissions) |
| **API Key*** | The API Key Token generated for the corresponding API user. Details on creating the token can be found [here (opens in a new tab)](https://developer.gladly.com/rest/#section/Getting-Started/Creating-API-Tokens) |

## Integrating with Gladly [Permalink for this section](/content/docs/integrations/saas-integrations/gladly#integrating-with-gladly/index.html)

To integrate an existing system with Gladly:

1. Navigate to **Data map** → **View Systems** and choose the system that you want to connect.
2. Click on the **Integrations** tab.
3. Pick the vendor or system type that you want to integrate with from the **Connection type** drop-down menu.
4. Complete the required fields for the integration and click **Save**.

You may confirm your connection is working using the **Test connection** button, if desired.

To learn more, please see our guide for [Managing Integrations](/content/docs/integrations/guides/manage-integrations/index.html).

## Technical detail [Permalink for this section](/content/docs/integrations/saas-integrations/gladly#technical-detail/index.html)

Fides utilizes _API endpoints_ to access the _API service_ for a SaaS application. An _API service_ is the programmatic interface through which Fides can query and update data within an application to access, rectify, or delete personal information. Each SaaS tool will have a unique set of endpoints to enable privacy functions.

### Gladly Advertisement endpoints [Permalink for this section](/content/docs/integrations/saas-integrations/gladly#gladly-advertisement-endpoints/index.html)

In the table below, you can find which endpoints are used for each type of privacy function. Clicking on the endpoint will take you to the documentation for that endpoint.

| Privacy function | Action | Description |
| --- | --- | --- |
| **Access Requests** | [Find Customer (opens in a new tab)](https://developer.gladly.com/rest/#operation/findCustomers) | Returns a Customer profile given an email to search |
| **Update Requests** | [Update Customer (opens in a new tab)](https://developer.gladly.com/rest/#operation/updateCustomer) | Updates a customer profile with masked information |