# Gorgias

This Integration requires Fides Cloud or Fides Enterprise. For more information, [talk to our solutions team. (opens in a new tab)](/content/speak-with-us?utm_source=docs-site/index.html)

[Gorgias (opens in a new tab)](https://www.gorgias.com/) is a customer support automation platform that helps e-commerce businesses streamline their customer service.

## Prerequisites [Permalink for this section](/content/docs/integrations/saas-integrations/gorgias#prerequisites/index.html)

In order to [integrate](/content/docs/integrations/index.html) with Gorgias, you'll need to collect the following information:

| Name | Description |
| :-- | :-- |
| **Domain**\* | Your Gorgias URL (default:`your-domain.gorgias.com`) |
| **Username**\* | The email associated with your account |
| **API key**\* | Your API Key. Follow Gorgias' docs to [retrieve your API Key (opens in a new tab)](https://developers.gorgias.com/docs/access-tokens-api-keys) |

## Integrating with Gorgias [Permalink for this section](/content/docs/integrations/saas-integrations/gorgias#integrating-with-gorgias/index.html)

To integrate an existing system with Gorgias:

1. Navigate to **Data map** → **View Systems** and choose the system that you want to connect.
2. Click on the **Integrations** tab.
3. Pick the vendor or system type that you want to integrate with from the **Connection type** drop-down menu.
4. Complete the required fields for the integration and click **Save**.

You may confirm your connection is working using the **Test connection** button, if desired.

To learn more, please see our guide for [Managing Integrations](/content/docs/integrations/guides/manage-integrations/index.html).

## Technical detail [Permalink for this section](/content/docs/integrations/saas-integrations/gorgias#technical-detail/index.html)

Fides utilizes _API endpoints_ to access the _API service_ for a SaaS application. An _API service_ is the programmatic interface through which Fides can query and update data within an application to access, rectify, or delete personal information. Each SaaS tool will have a unique set of endpoints to enable privacy functions.

### Gorgias endpoints [Permalink for this section](/content/docs/integrations/saas-integrations/gorgias#gorgias-endpoints/index.html)

In the table below, you can find which endpoints are used for each type of privacy function. Clicking on the endpoint will take you to the documentation for that endpoint.

| Privacy function | Endpoint | Description |
| --- | --- | --- |
| **Access Requests** | [Customer (opens in a new tab)](https://developers.gorgias.com/reference/get-customer) | Returns information about a customer |
| **Update or Erasure Requests** | [Customer (opens in a new tab)](https://developers.gorgias.com/reference/update-customer) | Used to mask or erase information about a customer |
| **Access Requests** | [Tickets (opens in a new tab)](https://developers.gorgias.com/reference/list-tickets) | Returns tickets submitted by a customer |
| **Update or Erasure Requests** | [Tickets (opens in a new tab)](https://developers.gorgias.com/reference/update-ticket) | Used to mask or erase tickets submitted by a customer |
| **Access Requests** | [Ticket Messages (opens in a new tab)](https://developers.gorgias.com/reference/list-messages) | Returns messages associated with a customer |
| **Update or Erasure Requests** | [Ticket Messages (opens in a new tab)](https://developers.gorgias.com/reference/update-ticket-message) | Used to mask or erase messages associated with a customer |