# Twilio SMS

This Integration requires Fides Cloud or Fides Enterprise. For more information, [talk to our solutions team. (opens in a new tab)](/content/speak-with-us?utm_source=docs-site/index.html)

[Twilio SMS (opens in a new tab)](https://www.twilio.com/docs/messaging) allows you to send messages to customers across preferred channels like SMS.

## Prerequisites [Permalink for this section](/content/docs/integrations/saas-integrations/twilio-sms#prerequisites/index.html)

In order to [integrate](/content/docs/integrations/index.html) with Twilio SMS, you'll need to collect the following information:

**NOTE**  
You can view and manage your API keys and Auth tokens from the Twilio console.  
From the Twilio console, on the landing page select Account then API keys and tokens.

| Name | Description |
| :-- | :-- |
| **Domain*** | The Twilio SMS API domain (default = api.twilio.com) |
| **Account SID*** | Your Account SID from the Twilio console [details (opens in a new tab)](https://www.twilio.com/docs/usage/requests-to-twilio?_gl=1*1x0234z*_ga*NDg0ODc3NTA2LjE3MTMzNjg3MzM.*_ga_RRP8K4M4F3*MTcxODIyOTM3OS4zMy4xLjE3MTgyMjkzODUuMC4wLjA.#account-sid-and-auth-token) |
| **Auth token*** | Your Auth token [details (opens in a new tab)](https://www.twilio.com/docs/usage/requests-to-twilio?_gl=1*1x0234z*_ga*NDg0ODc3NTA2LjE3MTMzNjg3MzM.*_ga_RRP8K4M4F3*MTcxODIyOTM3OS4zMy4xLjE3MTgyMjkzODUuMC4wLjA.#account-sid-and-auth-token) |

## Integrating with Twilio SMS [Permalink for this section](/content/docs/integrations/saas-integrations/twilio-sms#integrating-with-twilio-sms/index.html)

To integrate an existing system with Twilio SMS:

1. Navigate to **Data map** → **View Systems** and choose the system that you want to connect.
2. Click on the **Integrations** tab.
3. Pick the vendor or system type that you want to integrate with from the **Connection type** drop-down menu.
4. Complete the required fields for the integration and click **Save**.

You may confirm your connection is working using the **Test connection** button, if desired.

To learn more, please see our guide for [Managing Integrations](/content/docs/integrations/guides/manage-integrations/index.html).

## Technical detail [Permalink for this section](/content/docs/integrations/saas-integrations/twilio-sms#technical-detail/index.html)

Fides utilizes _API endpoints_ to access the _API service_ for a SaaS application. An _API service_ is the programmatic interface through which Fides can query and update data within an application to access, rectify, or delete personal information. Each SaaS tool will have a unique set of endpoints to enable privacy functions.

### Twilio SMS Endpoints [Permalink for this section](/content/docs/integrations/saas-integrations/twilio-sms#twilio-sms-endpoints/index.html)

In the table below, you can find which endpoints are used for each type of privacy function. Clicking on the endpoint will take you to the documentation for that endpoint.

| Privacy function | Endpoint | Description |
| --- | --- | --- |
| **Access Requests** | [Read multiple message resources (opens in a new tab)](https://www.twilio.com/docs/messaging/api/message-resource#read-multiple-message-resources) | Read multiple message resources. |
| **Update or Delete Requests** | [Delete a Message resource (opens in a new tab)](https://www.twilio.com/docs/messaging/api/message-resource#delete-a-message-resource) | Delete a message.