Kustomer

This Integration requires Fides Cloud or Fides Enterprise. For more information, talk to our solutions team. (opens in a new tab)

Kustomer (opens in a new tab) helps businesses grow by delivering exceptional customer service via phone, email, chat, text, social, messaging and more.

Prerequisites Permalink for this section

In order to integrate with Kustomer, you'll need to collect the following information:

Your Kustomer API Key will need the following Roles: org.permission.audit_logs and org.permission.customer

Integrating with Kustomer Permalink for this section

To integrate an existing system with Kustomer:

1. Navigate to Data map → View Systems and choose the system that you want to connect.
2. Click on the Integrations tab.
3. Pick the vendor or system type that you want to integrate with from the Connection type drop-down menu.
4. Complete the required fields for the integration and click Save.

You may confirm your connection is working using the Test connection button, if desired.

To learn more, please see our guide for Managing Integrations.

Technical detail Permalink for this section

Fides utilizes API endpoints to access the API service for a SaaS application. An API service is the programmatic interface through which Fides can query and update data within an application to access, rectify, or delete personal information. Each SaaS tool will have a unique set of endpoints to enable privacy functions.

API Key IP Allow-listing Permalink for this section

Kustomer supports IP allow-listing for API Keys, if you are a Fides Cloud customer and wish to use this feature please contact support@ethyca.com or your client service representative.

Kustomer Endpoints Permalink for this section

In the table below, you can find which endpoints are used for each type of privacy function. Clicking on the endpoint will take you to the documentation for that endpoint.