Fides Documentation – Ethyca

Email Template Types

For steps to update the style of these messages, please see our guide for configuring email style.

The following types of emails may be sent while processing privacy requests:

Subject identify verification: An email used to confirm the identity of a data subject.
Privacy request received: An email sent to a data subject when a privacy request has been received.
Privacy request approved: An email sent to a data subject when a privacy request has been approved.
Privacy request denied: An email sent to a data subject when a privacy request has been denied, including the reason for the denial.
Access request completed: An email sent to a data subject when an access request has been completed, including a link to download the package.
Erasure request completed: An email sent to a data subject when an erasure request has been completed.

Below, you can see the default wording of each email and a description of the variables, if applicable. To update the content of the emails, please see our guide for configuring email templates.

Subject identity verification Permalink for this section

Message	Details
Description	An email used to confirm the identity of a data subject
Message subject	Your one-time code is `__CODE__`
Message body	Your privacy request verification code is `__CODE__`. Please return to the Privacy Center and enter the code to continue. This code will expire in `__MINUTES__` minutes.
Available variables	- `__CODE__`: a variable automatically generated by Fides. - `__MINUTES__`: a variable that is set to 10m by default. For steps to update this value, please see the guide for advanced configuration options

Privacy request received Permalink for this section

Message	Details
Description	An email sent to a data subject when a privacy request has been received
Message subject	Your privacy request has been received
Message body	Your privacy request has been received. We will get back to you shortly.
Available variables	--

Privacy request approved Permalink for this section

Message	Details
Description	An email sent to a data subject when a privacy request has been approved
Message subject	Your privacy request has been approved
Message body	Your privacy request has been approved and is currently processing.
Available variables	--

Privacy request denied Permalink for this section

Message	Details
Description	An email sent to a data subject when a privacy request has been denied including the reason for the denial
Message subject	Your privacy request has been denied
Message body	Your privacy request has been denied. `__DENIAL_REASON__`.
Available variables	- `__DENIAL_REASON__`: the reason for denial as entered by the reviewer.

Access request completed Permalink for this section

Message	Details
Description	An email sent to a data subject when an access request has been completed including a link to download the package
Message subject	Your data is ready to be downloaded
Message body	Your access request has been completed and can be downloaded at `__DOWNLOAD_LINK__`. For security purposes, this secret link will expire in `__DAYS__` days.
Available variables	- `__DOWNLOAD_LINK__`: the URL where the data package can be downloaded. - `__DAYS__`: a variable that is set to 5d by default. For steps to update this value, please see the guide for advanced configuration options

Erasure request completed Permalink for this section

Message	Details
Description	An email sent to a data subject when an erasure request has been completed
Message subject	Your data has been deleted
Message body	Your erasure request has been completed.
Available variables	--